CHIEDOZIE CHIJIOKE OBI
Quality Assurance Executive
Lagos, NG.About
Highly motivated and results-driven professional with over 4 years of experience in customer service, retention, and quality assurance. Skilled in analyzing customer behavior, resolving complaints, and implementing strategies to improve satisfaction and loyalty. Adept at monitoring processes, ensuring compliance with company standards, and delivering actionable insights to enhance business performance. Possess strong communication, problem-solving, and relationship-building skills, with a proven ability to work effectively both independently and in cross-functional teams. Committed to driving customer-centric solutions and achieving measurable results.
Work
MultiChoice Nigeria
|Quality Assurance Executive
Lagos, Lagos, Nigeria
→
Summary
Results-driven professional with experience in customer service, retention, and quality assurance. Skilled in resolving customer issues, analyzing data, improving processes, and enhancing customer satisfaction. Strong communicator with a proven ability to deliver actionable insights and support business growth.
Highlights
Monitor and evaluate operational processes to ensure compliance with company standards
Develop and implement quality assurance policies and procedures.
Analyzed customer feedback from surveys and direct interactions to identify key service improvement areas, leading to enhanced customer experience strategies.
Design and improve Quality Management Systems (QMS).
Drive continuous improvement initiatives across departments.
DROK ENERGY LIMITED
|Customer Experience Officer
Ikoyi, Lagos, Nigeria
→
Summary
Provided comprehensive administrative support in a fast-paced energy environment, optimizing office operations and facilitating seamless communication for management and staff.
Highlights
Contributed to customer retention through effective communication and relationship management.
Monitor customer satisfaction levels and identify areas for service improvement.
Deliver exceptional customer service by responding to inquiries via phone, email, live chat, and in-person interactions.
Identified recurring service gaps and recommended actionable improvements.
Maintained an organized and efficient office environment, ensuring all daily operations ran smoothly and supported business objectives.
Collaborated with cross-functional teams to enhance overall customer journey and experience.
Education
FEDERAL POLYTECHNIC OKO
→
Higher National Diploma (HND)
Marketing
Grade: 3.25
Courses
Marketing Principles
Consumer Behavior
Market Research
COMPREHENSIVE SECONDARY SCHOOL
→
Secondary Education
General Studies
Languages
English
Igbo
Certificates
Adobe Photoshop CC for Graphics Design
Issued By
Udemy
EF SET English Certificate
Issued By
EF SET
Skills
Technical Skills
CRM Systems, Microsoft Office Suite, Data Entry, Computer Skills, Basic Data Analysis.
Operational Skills
Compliance Management, Office Management, Process Improvement, Reporting.
Customer Experience
Customer Relationship Management (CRM), Customer Satisfaction, Customer Loyalty, Issue Resolution, Conflict Resolution, Customer Support.
Communication & Interpersonal Skills
Exceptional Oral Communication, Written Communication, Active Listening, Stakeholder Engagement.
Quality Assurance (QA) Processes & Standards
Performance Monitoring & KPI Tracking
Risk Assessment & Management
Data Analysis & Reporting
Interests
Hobbies
Sports, Games, Writing, Traveling, Meeting people.