About

Results-driven professional with a strong background in customer relations, sales support, and administrative management, adept at fostering positive client experiences and streamlining operational workflows. Proven ability to enhance customer satisfaction, manage inquiries efficiently, and maintain meticulous records. Eager to leverage strong communication, organizational, and team coordination skills to contribute to a dynamic organization and achieve business objectives.

Work

Franchoice Elegant Limited

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Sales Representative

Sangote, Lagos, Nigeria

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Summary

Managed customer sales processes and maintained client relationships to drive product sales and ensure customer satisfaction.

Highlights

Successfully served customers by actively listening to needs and effectively selling products, consistently meeting sales targets.

Managed customer calls and meticulously maintained customer invoices, ensuring accurate financial records and smooth transactions.

Processed customer orders with detailed goods descriptions, contributing to efficient order fulfillment and reduced errors.

Lanula Hotel & Suites

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Receptionist

Awka, Anambra, Nigeria

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Summary

Provided comprehensive front desk services, managing visitor reception, communications, and administrative tasks to ensure smooth hotel operations.

Highlights

Greeted and welcomed all visitors with a professional and polite demeanor, creating a positive first impression for guests and clients.

Efficiently managed incoming phone calls, directing them to the appropriate personnel or departments, improving communication flow.

Responded promptly and courteously to inquiries from customers, clients, and guests, resolving issues and providing necessary information.

Maintained accurate records and files, ensuring data integrity and contributing to organized administrative operations.

Provided essential information about company products and services, enhancing customer understanding and satisfaction.

Mastercutz Barbershop

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Receptionist

Awka, Anambra, Nigeria

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Summary

Managed front desk operations, providing essential administrative and customer service support for daily barbershop activities.

Highlights

Managed appointment scheduling and walk-in client reception, ensuring efficient flow and minimal wait times for customers.

Handled customer inquiries and provided information on services and pricing, enhancing client satisfaction and clarity.

Maintained organized client records and managed payment processing, contributing to smooth daily operations and financial accuracy.

Education

CHUKWUEMEKA ODUMEGWU OJUKWU UNIVERSITY

Uli, Anambra, Nigeria
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B.SC Pure and Industrial Chemistry

Languages

English

Skills

Client relationship management

Client relationship management, Customer satisfaction, Client retention, Stakeholder engagement.

Communication and organizational skill

Communication, Organizational skills, Interpersonal communication, Written communication, Record keeping, Information management.

Team coordination

Team coordination, Collaboration, Teamwork, Cross-functional collaboration.

Creativity

Creativity, Problem-solving, Innovative thinking.

IKEJIOFOR GERALDINE ONYINYE

Customer Relations & Administrative Professional